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Carpets

A styled room with a rug laid across a timber floor

Shipping and Delivery Terms & Conditions

In this document:

we, our, us means EC Carpets Pty Ltd ACN 633 900 795 (trading as EC Rugs) of 3 Meyer Road, Lonsdale, South Australia, 5160

you, your, yours means the person who buys the rug from us

Please note:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Delivery locations

  1. Your delivery address will be confirmed at checkout.
  2. Our freight provider delivers to all major Australian metropolitan cities and to selected regional areas.
  3. If you are not sure whether we deliver to your area, you must contact us at rugs@eccarpets.com.au before placing an order.
  4. If you are outside our freight provider’s standard delivery areas, we may be able to arrange delivery for an additional cost. We will provide you with a quote for that and you must confirm that you accept that quote before we can process your order.
  5. If our freight provider is unable to deliver to your area, we will not proceed with your order and we will give you a full refund.
  6. Our freight provider will not deliver up stairs, in apartment blocks, into underground carparks, to rural locations on unsealed roads, or up steep driveways. If any of these apply you must contact us before placing your order so we can tell you whether delivery is possible.
  7. Your rug will be handed over at your driveway, kerbside, porch or entrance door. Delivery personnel are not able to take the rug into your house or move furniture, so you must have someone available to help receive and move the rug.
  8. Our freight provider delivers within Australia only, although you may place an order from overseas for delivery to an Australian address.

Delivery charges

  1. The price for a rug shown on the Website includes the cost of delivery to the areas we service. There are no separate delivery charges at checkout.

Samples

  1. You may order up to 3 free samples from the Website. Any additional samples will be charged at $4.95 each (this includes delivery and GST).

Delivery times

  1. Our freight provider aims to deliver orders within 1 to 2 weeks after your order is confirmed. Making our rugs in-house means our delivery times are shorter than many rug suppliers.
  2. Delivery times are estimates only and they are not guarantees. Delivery time can vary according to location, production demands and the specification of your rug.

Our freight provider

  1. We do not ourselves provide freight services.
  2. Our freight provider is GMK Logistics (GMK). We will send you confirmation when your order is dispatched, including your consignment (con) note number. You can track your delivery at www.gmklogistics.com.au, or by calling GMK on 1300 796 208 (select option 1). You will need to quote your con note number. We cannot control, and we are not responsible for, delays that occur with GMK once your rug has left our warehouse. If your delivery is delayed, contact us and we will do our best to help you follow up GMK.
  3. When your rug arrives at GMK’s depot we will call you to arrange a delivery date.
  4. Deliveries are only made during business hours, 9:00 am to 5:00 pm local time Monday to Friday.
  5. If you would like to receive notice on the day of delivery, the driver can call or text you when they are about an hour away. You must let GMK know that you want this service when they call to arrange your delivery.
  6. Delivery requires a signature. Given the high cost and value of the rugs, GMK does not offer ‘authority to leave’. Rugs will not be left unattended and instead must be received by a person.
  7. If no one is available to accept the delivery at the agreed time or if delivery cannot happen because the address or access details you have provided are wrong or inadequate:
    1. your rug will be returned to GMK’s depot;
    2. GMK will contact you to arrange a new delivery date; and
    3. a re-delivery fee will be charged and you must pay that before delivery is re-attempted.

After your order has been delivered

  1. If your order includes more than one item, they may arrive separately. Please check that you have received all of the items that you ordered.

Check your order

  1. You must inspect your order as soon as it is delivered.
  2. If the packaging is visibly damaged, note the damage on GMK’s delivery record or, if you can, decline to sign, and contact us as soon as possible.
  3. You must report any transit damage or missing items to us within 48 hours of delivery, with photographs where possible, so we can take the issue up with GMK.Reporting within this timeframe helps us assist you but it does not limit your rights under the Australian Consumer Law.

Limitation of liability

  1. All implied conditions, warranties and undertakings other than the statutory guarantees set out in Schedule 2 of the CC Act are expressly excluded to the extent permitted by law.

If you have any questions about delivery, you can contact us at rugs@eccarpets.com.au or by phone on 1800 324 768.